What is the item condition?
-This product is in the condition specified in the "condition" section of this listing. Check with your sales rep for exact item condition and quality of the product.
Cosmetic Grading System:
GRADE A: A Grade A unit is generally considered ‘very good’ or ‘like new.’ Please note that this does not mean that a machine will come with OEM packaging. A Grade A cosmetic condition indicates that there may be very few and faint scratches or scuffs, if any. While a Grade A machine will not be flawless, you should not expect to find any significant, noticeable cosmetic blemishes.
GRADE B: For this cosmetic grade, cosmetic blemishes will be present and noticeable. These blemishes include scratches, scuffs, and nicks. Minor denting is possible, although this does not include large dents. Blemishes might occur more noticeably on areas that are not as often seen (such as the bottom of a laptop or desktop), but can be present on other areas of the machine. Keys may be slightly worn. A Grade B unit would be equivalent to a ‘good’ condition.
GRADE C: This grade is an ‘acceptable’ condition. Cosmetic blemishes will be noticeable and can be large. This does include scratching, scuffing, chipping, and denting. A Grade C unit will function perfectly, despite any cosmetic issues. Keys may be worn enough that letters are not recognizable. Hinges or feet may be missing. Scratching and laminate problems may exist on the screen and bezel; LCD issues such as pressure marks or dead pixels are usually explicitly mentioned, although there is a chance that LCD issues may be present in a Grade C machine.
How long before I will get my product?
-Depending on your location, you should receive your purchase within 1-7 business days. You can always contact us for precise shipping quotes and transit times, or for information on upgraded shipping.
Do you ship worldwide?
-Yes, we do. Please contact us for a precise shipping quote. Duties and taxes are the sole responsibility of the buyer.
If I am not happy, can I return the product?
-Yes, we want the buyer to be happy. We encourage asking all questions prior to committing to buy.
We can accept a return within 30 days of purchase. Return shipping costs are the responsibility of the buyer. Items returned for a refund are subject to a 10% restocking fee. Our products are guaranteed in 100% working condition upon receipt. Please understand that we sell at a discount for a reason. We specialize in offering high-grade previous generation, refurb, and open box hardware. We want you to be happy and we do our very best to deliver the product you want. Please address any and all concerns before purchasing and before leaving any commentary about our transaction. We will resolve each and every issue to the best of our ability. We have a high success rate and a loyal repeat customer base, and we would like to earn your repeat business as well. We have been in the business for nearly 10 years and are here to stay.
More than anything, we want our customers to be pleased with their purchase, and it is out goal to close a 5 star transaction each and every time. If you are not happy, please contact us and we'll work with you to find a solution.